Contact Sodatide: Phone, Email, Office and Returns Address
Quick answerFor tracking and refunds on an order, call the order desk at +1 (302) 200-3480 or email [email protected]. For questions about this website, email [email protected], Monday to Friday, 9am to 5pm ET; that inbox cannot see orders. Returns go to 70 Park Avenue, Floor 4, New York, NY 10016.
How do you contact Sodatide?
There are six ways to reach someone, and each one handles different things. Order questions go to the order desk; website questions go to our own inbox.
Order desk phone
+1 (302) 200-3480. The BuyGoods order desk handles tracking, changes and refunds. Have your order ID ready.
Sales email
[email protected]. Use it for the same order topics in writing. Put the order ID in the subject line.
Website email
[email protected]. For page errors, privacy and press. Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
Office
550 Madison Avenue, Floor 27, New York, NY 10022. Walk-in hours are not published, so write or call first.
Returns address
70 Park Avenue, Floor 4, New York, NY 10016. Call the order desk before you mail anything.
Label distributor
Instituto Experience, Lakeland, FL 33804, +1 (507) 448-8190. Printed on the bottle.
Which contact should you use for your question?
Most questions are about an order, and only the order desk can see orders. The website team at sodatidewellness.com can fix a page but cannot look up a purchase.
| Your question | Right contact | Can the website inbox help? |
|---|---|---|
| Where is my order? | Order desk, +1 (302) 200-3480 | No |
| Change or cancel an order | Order desk, +1 (302) 200-3480 | No |
| Start a refund or return | Order desk, then mail to 70 Park Avenue, Floor 4, New York, NY 10016 | No |
| Charge on my card I do not recognize | Order desk or [email protected] | No |
| Lot number or batch question | Order desk, with the lot from the bottle base | No |
| Error or typo on this website | [email protected] | Yes |
| Privacy or data request | [email protected] | Yes |
| Press or partnership question | [email protected] | Yes |
| Is this product right for my health? | Your own doctor or pharmacist | No |
What can the order desk help with?
The order desk at +1 (302) 200-3480 is run by BuyGoods, the checkout used for Sodatide orders. It holds your order record, so it is the only place that can act on a purchase.
It can look up an order, confirm a charge, change a delivery address, resend tracking and open a refund. Tracking is also sent in your order email. Delivery times and carriers are not published; the shipping page covers what is known.
What can the Sodatide website team help with?
The website team runs the pages you are reading. Write to [email protected] if a fact looks wrong, a link is broken or a page is hard to read on your phone.
The same inbox takes privacy requests and press questions. How we store and use data is set out in the privacy policy. Because this team cannot see orders, please do not send card details or order problems here.
Who should you ask about a health question?
Neither desk can give medical advice. Questions about a condition, a medicine or pregnancy belong with your own doctor or pharmacist.
Bring the bottle or a photo of the label to that visit. The side effects page lists the groups the label asks to check with a physician first.
What are the contact hours?
The website inbox is staffed Mon-Fri 9:00am-5:00pm ET. Messages sent on weekends or holidays are read on the next working day.
The order desk has not published its phone hours. If a call does not go through, try again during US business hours, or use the sales email so there is a written record.
| Channel | Hours |
|---|---|
| Order desk phone | Not published |
| Sales email | Not published; email any time |
| Website email | Mon-Fri 9:00am-5:00pm ET |
| Office post | Mail any time |
What should you have ready before you get in touch?
Five details make almost any call or email shorter. Gather them before you dial.
Your order ID
It is in the order confirmation email. The desk uses it to find your file.
The email on the order
Use the same address you gave at checkout, so the desk can match you.
The lot number
For any product or batch question, read it from the base of the bottle.
A short summary
One or two lines on what happened and what you would like done.
Your purchase date
The guarantee runs 60 days from purchase, so the date matters for refunds.
How quickly should you expect a reply?
No reply time has been published for either desk. Emails to the website inbox are read during its working hours.
Refund timing is published. Once your return is credited, the refund posts within 3 to 5 business days, then takes 5 to 10 days to show on your card. The full steps are on the refund policy page.
Near the end of the refund window?
If you are close to day 60, call rather than email. The guarantee is counted from the purchase date, so a phone call on record helps if the window is about to close.
How do you send a return to the right place?
Call the order desk first so your return is expected. Then mail the bottles to 70 Park Avenue, Floor 4, New York, NY 10016.
Write your full name, email and order ID inside the parcel. Buyer pays return shipping. Use a tracked service. Keep the tracking number until the refund shows.
The rules for the 60-day window are on the guarantee page.
What happens after you contact the desk about a refund?
A refund moves through four stages. Knowing them helps you judge when to follow up and when to wait.
- Day of your call
The order desk at +1 (302) 200-3480 confirms your order ID and the return address.
- Return in transit
You mail the bottles with a tracked service. You pay the postage and keep the tracking number.
- Return credited
The returns team logs your parcel. The refund posts within 3 to 5 business days after that.
- Money on your card
Your bank shows the refund within 5 to 10 more days. Call the desk if it has not appeared by then.
What contact details are printed on the label?
The bottle names the distributor: Instituto Experience, Lakeland, FL 33804. The label phone is +1 (507) 448-8190, and the label email is [email protected].
These details are useful for product or batch concerns. For anything tied to an order you placed here, the order desk at +1 (302) 200-3480 can act faster because it holds the order record. Batch checks are covered on the batch verify page.
How can you stay safe when contacting support?
Support scams copy real brand names. A few habits keep your details safe.
Safe to do
- Use the numbers and emails on this page or on your order email
- Share your order ID and the email on the order
- Keep a written record by using email for important requests
Avoid
- Never send a full card number by email or text
- Do not trust a caller who contacts you first and asks for payment
- Do not use numbers from ads or marketplace listings
Contact Sodatide: FAQ
What is the Sodatide phone number?
The order desk is +1 (302) 200-3480. It handles orders, tracking, order changes and refunds. Phone hours are not published.
What is the Sodatide email address?
For order help and refunds, email [email protected]. For questions about this website, email [email protected].
Why can the website email not help with my order?
The website team does not have access to the order system. Only the order desk can look up, change or refund an order.
Where do I send a Sodatide return?
Mail it to 70 Park Avenue, Floor 4, New York, NY 10016. Put your full name, email and order ID inside, use a tracked service, and call the order desk first.
Can I visit the Sodatide office?
The office is at 550 Madison Avenue, Floor 27, New York, NY 10022. Walk-in hours are not published, so call or email instead.
What are Sodatide's customer service hours?
The website inbox is staffed Monday to Friday, 9am to 5pm ET. The order desk has not published its phone hours.
Who is the distributor on the label?
The label lists Instituto Experience, Lakeland, FL 33804, phone +1 (507) 448-8190. For orders placed here, the order desk is the faster route.
How long does a refund take after I contact the desk?
Refunds post 3 to 5 business days after the return is credited, then take 5 to 10 days to show on the card.
Questions answered? Order Sodatide
One capsule a day, 30 per bottle, with a 60-day money-back guarantee. The order desk is at +1 (302) 200-3480 if you need it.
