Sodatide Refund Policy: Returns, Timing and Cancellations
Quick answerYou can ask for a Sodatide refund within 60 days of purchase. Ring the order desk with your order ID to hand, then mail the bottles to 70 Park Avenue, Floor 4, New York, NY 10016 with your name, email and order ID inside. You pay tracked return postage. The refund is issued 3-5 business days after the return is credited, then takes 5-10 days to reach your card.
Who is eligible for a Sodatide refund?
You are eligible if you bought Sodatide through the brand's checkout and you ask within 60 days of the purchase date. The policy covers every pack size.
The brand's info page adds that it expects about 30 days of use before a claim. The guarantee page explains how that fits into the 60 days.
| Condition | Policy |
|---|---|
| Where you bought | Orders placed through the brand's checkout, including via this site |
| Time limit | 60 days from the purchase date |
| Pack sizes | 2, 3 and 6-bottle packs |
| Expected use | About 30 days of use before a claim, per the brand's info page |
| How to start | Phone call to the order desk with your order ID |
| Marketplace orders | Not handled by this desk; contact the seller you bought from |
How do you request a Sodatide refund?
Every refund starts with the order desk. Do not mail anything until you have spoken with them.
Call the order desk
Phone the order desk (or email the sales inbox) within 60 days of purchase and give your order ID.
Get the return details
The desk confirms your order is inside the window and tells you what to send back.
Pack the return
Place the bottles in a sturdy box with a note showing your full name, email and order ID.
Ship it with tracking
Send the parcel to 70 Park Avenue, Floor 4, New York, NY 10016. Return postage is paid by you.
Wait for the credit
Once the return is credited, the refund is issued in 3-5 business days.
Check your card statement
Allow a further 5-10 days for the refund to appear on your card.
Use the right contact
The website email handles questions about this site. It cannot see orders or issue refunds.
Where do you send a return, and what goes inside?
Send returns to this address:
70 Park Avenue, Floor 4, New York, NY 10016
Put a note inside the parcel with three details:
- Your full name
- The email you used to order
- Your order ID
A parcel with no note is hard to match to an order. That can delay your refund.
Who pays for return shipping?
The buyer pays return shipping. This is part of the policy for every pack.
Use a tracked service. Tracking is your proof that the parcel reached the returns address. Keep the receipt and the tracking number until the refund shows on your card.
Pack the bottles so they cannot rattle or crack in transit. If you have a question about any charge on your order, ask the desk before you ship.
How many days does a Sodatide refund take?
- Your return ships
You mail the parcel with tracking. Transit time depends on the service you choose.
- Return is credited
The returns team receives the parcel and matches it to your order.
- 3-5 business days later
The refund is issued to the original payment method.
- 5-10 days after that
The refund appears on your card statement. Your bank sets the exact timing.
From the day you mail the parcel, allow a few weeks in total. If the refund has not appeared after that, call the order desk with your order ID and tracking number.
What if your order is damaged or wrong?
Call the order desk as soon as you notice the problem. Have your order ID ready, and describe what is wrong.
- Damaged parcel or bottle: photograph the box, the bottles and the seals before you throw anything away.
- Broken or missing seal: the label says not to use the product. Set that bottle aside and do not take any capsules from it.
- Wrong pack size or item: compare the bottles with your order email, then keep everything together.
Do not mail anything back until the desk tells you how to proceed. Delivery tips are on the Sodatide shipping page.
Can you cancel a Sodatide order?
Call the order desk as soon as possible. Whether an order can still be stopped depends on its status, and the desk can check it for you.
If the parcel has already shipped, the normal return steps apply. You would receive the parcel, then follow the refund process on this page.
Changing your mind about pack size is a cancellation too. Call first, then place the new order once the desk confirms the first one is handled.
What about chargebacks?
Contact the order desk before you contact your bank. A direct refund request is usually the simpler route, and the desk can see your order.
A chargeback is a dispute you file with your card issuer. It is your right as a cardholder. It can also pause the normal refund process while the bank reviews the case.
If you have called and followed the steps and still have no answer, keep your records. Your call dates, order ID and return tracking number are what a bank will ask for.
Do you need to return the bonus e-guides?
No. The six bonus e-guides that come with the 3 and 6-bottle packs are digital. There is nothing physical to mail back.
Only the bottles go in the return parcel. Read more about the guides on the Sodatide bonuses page.
What records should you keep until your refund arrives?
Keep six simple records from the day you order until the money is back on your card. They answer almost every question the desk or your bank might ask.
Order email
It shows your order ID, pack size and purchase date, which sets the 60-day window.
Call notes
Write down the date and time of each call to the order desk and what you were told.
Return tracking
Keep the tracking number and postage receipt until the refund reaches your card.
Copy of your note
Take a photo of the name, email and order ID note before it goes in the box.
Photos of damage
If anything arrived broken, keep the photos of the parcel, bottles and seals.
Card statement
Watch for the credit line. Allow 5-10 days after the refund is issued.
| Need | Who handles it | How to reach them |
|---|---|---|
| Refunds, returns, cancellations | Order desk (BuyGoods) | Order desk or sales inbox (footer) |
| Tracking and address changes | Order desk (BuyGoods) | Order desk (footer) |
| Questions about this website | Sodatide U.S. shop site team | Website inbox (footer), Mon-Fri 9:00am-5:00pm ET |
What are the limits of this policy?
The refund process is clear, but it asks something of you. You pay return postage, you need tracking, and the money takes time to come back. The policy is also a purchase policy. It is not a promise that Sodatide will work for you.
Buyers who call early in the window, pack a clear note and keep their tracking number have the smoothest experience. If you have a question about the policy wording itself, the contact page lists every team and what each one handles.
Sodatide refund policy FAQ
How do I request a Sodatide refund?
Phone the order desk and quote your order ID. You can also email the sales inbox. The website email cannot see orders.
What is the Sodatide return address?
70 Park Avenue, Floor 4, New York, NY 10016. Call the order desk before you ship so your return is expected.
How long does a Sodatide refund take?
The refund is issued 3-5 business days after your return is credited. Your card then shows it within 5-10 days.
Do I pay for return shipping?
Yes. Return postage is paid by the buyer. Pick a tracked service and keep the receipt safe.
Do I need to return the bonus e-guides?
No. The bonus e-guides are digital, so there is nothing to mail back.
Can I cancel my Sodatide order?
Call the order desk as soon as possible. Whether an order can still be stopped depends on its status, and the desk can check that for you.
What if my order arrived damaged?
Photograph the parcel and bottles, do not use any bottle with a damaged seal, and call the order desk with your order ID.
Should I file a chargeback with my bank?
Contact the order desk first. A chargeback is your right, but a direct request is usually the simpler and faster route.
Order Sodatide with a written refund policy
Every pack comes with 60 days to ask for your money back. Three bottles for $207 ship free in the US.
